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FAQ - Frequently Asked Questions
1. What payment methods are accepted?
We accept various payment methods, including cash on delivery (valid only for shipments in Italy), bank transfer, PayPal, and credit card. You can choose the option most convenient for you during the checkout process.
2. What is the commission for cash on delivery in Italy?
For cash on delivery payments in Italy, there is an additional commission of €3. This amount will be added to the total order at the time of payment.
3. What are the delivery times in Italy and the rest of Europe?
Delivery in Italy generally takes place within 1-2 working days, while in the rest of Europe, times are usually between 3 and 5 working days. We do our best to ensure your products arrive as quickly as possible.
4. Can I track my shipment?
Yes, we will provide you with a tracking number once the order has been shipped. This will allow you to monitor the status of your shipment in real-time.
5. Can I change the shipping address after placing the order?
Unfortunately, once the order is confirmed, we are unable to modify the shipping address for security reasons. Please double-check the address before confirming your order.
6. What are the shipping costs?
Shipping in Italy has a fixed cost of €5.90. For shipping in Europe, the fee is €9.90. Please note that for orders above a certain threshold, shipping may be free.
7. What are the requirements for free shipping in Italy?
Shipping in Italy is free for orders over €49. Take advantage of this advantageous offer to save on shipping costs.
8. What are the requirements for free shipping in Europe?
Shipping in Europe is free for orders over €99. Make sure to reach this threshold to benefit from free shipping and get your products conveniently at home.
9. Can I combine multiple orders to reach the free shipping threshold?
Unfortunately, at the moment, we cannot combine multiple orders to obtain free shipping. The threshold must be reached with a single order.
10. How long does it take to process and ship an order?
Our team is committed to processing orders as quickly as possible. Once the order is confirmed, expect a processing time of 1-2 working days before shipping.
11. Do you accept wholesale orders for felt, pannolenci, and eva foam?
Yes, we accept wholesale orders for felt, pannolenci, and eva foam. We have a large availability in rolls with variable height and length up to 30 meters. Contact us directly to discuss your specific needs, and we will be happy to offer you a tailored solution.
12. Do you accept wholesale orders for custom decorations?
Yes, we accept wholesale orders for custom decorations and prints. Contact us directly to discuss your specific needs, and we will be happy to offer you a tailored solution.
13. What types of fabrics do you offer for decorations?
We provide high-quality felt and pannolenci fabric for our decorations. Each material has unique characteristics, and you can find additional details on the product pages or by contacting our customer service for more specific information.
14. Can I request a custom decoration?
Certainly! We offer custom decoration services. Contact us to discuss the details of your request, and we will do our best to create the perfect decoration for you.
15. How can I order custom prints?
To order custom prints, visit the dedicated section on our website and follow the instructions to upload your image or specify customization details. Our team will assist you in the process.
16. What are the available sizes for custom decorations and prints?
The sizes of custom decorations and prints may vary depending on the product. Check the specific information on the product page or contact us for custom requests.
17. Can I wash the decorations without damaging them?
Our decorations are designed to be durable to ensure maximum longevity. Generally, our decorations can be gently hand-washed.
18. Can I change or cancel a custom order?
Custom orders are generally non-refundable after confirmation. Please contact us as soon as possible if you wish to make changes, and we will do our best to assist you.
